The eLicense System™ is a complete turnkey solution
for owners and distributors of digital properties who need to securely and safely
achieve global distribution and e-commerce capabilities.
The eLicense System™ includes full e-commerce functions from shopping cart,
full fraud protection and credit card processing to a robust sales and distribution
tracking system.
For over fifteen years industry leaders have relied on the eLicense System to supply the
applications and infrastructure to build the sales and distribution of their titles
among global markets. We can increase both online and in-store sales, create innovative
new sources of revenue and cut distribution, service, and support costs.
You are at: Home > Support
Form
Support Form
Fill in this form and click the Send button and an email will be sent to the eLicense support
center.
Please be as complete and detailed as you can -- the more information we have, the more quickly
we can help you.
If you could also provide your phone number, we can call you if necessary. We will email you
the submitted form with a "tracking number" that you can provide to us so we can respond to
your issue.
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First Name:
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First Name is required
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Last Name:
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Last Name is required
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E-Mail:
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E-Mail is required
Email is not in a valid format
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Phone:
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Information we need about the software you are having a problem with:
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Software Publisher:
Publisher is required
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Software Program:
Program is required
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Program Version:
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eLicense Order Id:
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We need to know which version of windows or mac you are using.
If your problem occurred after a recent upgrade, please describe your upgrade (from which
version to which version, via over-install, reformat, etc):
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Windows Version
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Upgrade Description:
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Mac OS Version
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If you are experiencing a problem with elicense, please provide detailed, step-by-step information
about what happens. Sometimes a problem has several stages and several error messages, and
it is important for us to know as much as possible about each stage.
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Please give us the exact error message(s) you are seeing, including the error number (501,
-10, 23, etc). Make sure you include the minus (-) if the number has one.
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Elicense Problem Description:
Problem Description is required
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Error Message(s):
Error Message(s) is required
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Are you behind a firewall?
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Does your firewall require user authentication for outgoing traffic?
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Do you have personal proxy/firewall software on your computer? Examples are wingate, ms proxy,
macfee personal firewall, netdefense...
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Please identify your proxy/firewall software. If Your problem is establishing communication
with the elicense servers, please describe what you've done to disable or de-activate the
firewall for licensing.
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Personal Proxy/Firewall Details:
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The code you entered is not valid.
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