The eLicense System™ is a complete turnkey solution for owners and distributors of digital properties who need to securely and safely achieve global distribution and e-commerce capabilities.

The eLicense System™ includes full e-commerce functions from shopping cart, full fraud protection and credit card processing to a robust sales and distribution tracking system.

img img

For ten years industry leaders have relied on the eLicense System to supply the applications and infrastructure to build the sales and distribution of their titles among global markets. We can increase both online and in-store sales, create innovative new sources of revenue and cut distribution, service, and support costs.

You are at:  Home  >  Support Form

top

Support Form

Fill in this form and click the Send button and an email will be sent to the eLicense support center.

Please be as complete and detailed as you can -- the more information we have, the more quickly we can help you.


If you could also provide your phone number, we can call you if necessary. We will email you the submitted form with a "tracking number" that you can provide to us so we can respond to your issue.

First Name:
Last Name:
E-Mail:
Phone:

Information we need about the software you are having a problem with:

Software Publisher:
 
Software Program:
 
Program Version:
eLicense Order Id:

We need to know which version of windows or mac you are using.
If your problem occurred after a recent upgrade, please describe your upgrade (from which version to which version, via over-install, reformat, etc):

Windows Version Upgrade Description:
Mac OS Version  

If you are experiencing a problem with elicense, please provide detailed, step-by-step information about what happens. Sometimes a problem has several stages and several error messages, and it is important for us to know as much as possible about each stage.
 
Please give us the exact error message(s) you are seeing, including the error number (501, -10, 23, etc). Make sure you include the minus (-) if the number has one.
Elicense Problem Description:

 
  Error Message(s):

 

Are you behind a firewall?

  Does your firewall require user authentication for outgoing traffic?

   
 

Do you have personal proxy/firewall software on your computer? Examples are wingate, ms proxy, macfee personal firewall, netdefense...

  Please identify your proxy/firewall software. If Your problem is establishing communication with the elicense servers, please describe what you've done to disable or de-activate the firewall for licensing.

  Personal Proxy/Firewall Details:
 

bottom